Odoo ERP for Multi-Branch Beauty Salon

The client operated multiple branches across Dubai, each using different POS systems and manual appointment books. Corporate management had no visibility into branch performance, stock levels, or customer retention. Staff scheduling was chaotic, and loyalty points were tracked on paper.

We implemented Odoo ERP with a multi-company structure to manage each branch independently while providing consolidated reporting. Key features:

• Centralized POS: All branches connected to a common Odoo POS with real-time inventory sync. Product transfers between branches are now traceable.
• Appointment Scheduling: Online booking integrated with staff calendars, automated SMS/email confirmations via Twilio, and waitlist management.
• HR & Payroll: Branch-wise attendance, commission-based payroll for stylists, and leave management.
• CRM & Loyalty: Customer profiles with visit history, preferences, and a points-based loyalty program automatically applied at checkout.
• Accounting Integration: Automated invoice posting to the general ledger and integration with regional tax reporting.
• Odoo.sh Deployment: CI/CD pipelines with Docker for seamless updates and staging environments.

The system now processes over 2,000 appointments weekly, with 99.9% uptime. Customer no-shows dropped by 25% due to automated reminders, and management gained a real-time dashboard showing revenue, top services, and staff performance per branch.